Kapten for Pc

The App worked flawlessly for three days and then it stopped accepting my credit card all of a sudden. It gave an error when requesting a ride. I know my card is good having used it all over Paris. I tried registering a second credit card but was rejected. I reached out to customer service and was told that it was my banks error. However, I spoke with my bank and all looked good from their end. I tried using the app again the next day and the same error occurred. But this time even though a ride was not placed, I immediately received an alert from my bank saying that an authorization has been placed on my card from this app. Once again I reached out to their customer service only to be given a lecture about credit card authorizations. If an authorization was approved it means my credit card is working just fine. this app is a joke! Stick with Uber instead. It might be a little more pricey but it’s certainly more reliable. Don’t waste your time with this app. It left me stranded in Paris rush hour!

First time I tried to use this app (in London), the driver called me and told me my destination was too far and he wouldn’t come (about a 30 minute drive). He then told me I had to cancel the ride myself. I checked and it said I would have to pay a cancellation fee, so I waited for the driver to cancel instead. He called again and told me to cancel, when I refused he hung up on me. He finally cancelled it, I switched to Uber and got a ride I just a few minutes. When I reported all this to customer service they didn’t even read my email and sent back a cut and paste message saying they would refund me for the cancellation fee. There was no cancellation fee, and I didn’t ask for one, which they would know if they read the email. So now I have credit for an app that may simply refuse to provide the one service they are supposed to provide... my question is: why would I bother trying again? P.S. tried again. Had another driver cancel the ride for no reason. Finally got a ride, which was fine though driver talked on his phone the entire ride. Only used this because I had £10 off, but noticed that there was a £3 surge charge, so don’t be drawn in by the ‘low’ prices either, as they will get you in other ways. In the end, the ride cost the same as Uber would have, minus the reliability and professionalism.

Got quoted 56 euro for a ride and 8 minutes waiting time. Driver took 25 minutes after I had to call and walk towards him because he was just driving back and forth 3 blocks away. My mother has difficulty walking so I had to push her an additional 3 blocks to try to track down our driver. 1) he should have called or texted us if he needed to change the meeting place. 2) he charged us for the extra time he wasted driving back and forth 3 blocks away instead of contacting us. 3) we were charged a total of 96 euro from an initial quote of 56 euro. That is a bloody rip off. 4) booked a previous ride with no issues but subsequent rides have rejected my credit card so I had to use my sister’s card to book this horrendous ride. I should have booked with Uber which we have not had a single issue since we’ve been in Paris. Book at your own risk.

app was working fine for first few days - I used it for about 5-6 rides until one day they came out with a 50% off promo and I used it once before all of a sudden the app stopped working, saying there is something wrong with my payment account. When I messaged customer service they were adamant to say there is something wrong with my credit card but I know it’s not true because I had been using the same card for 5-6 rides already and I’ve continued to use the same card without an issue elsewhere. Tried registering other cards and they didn’t work either. Pretty sure what happened was they pushed too good of a promo and realized they were losing too much money, so they just turned off the payment function and blamed it on customers.