★ ★ ★ Zendesk Chat Overview
What is Zendesk Chat?
Zendesk Chat is a live chat software that allows businesses to provide better customer support through the app. It is available on iPhone and iPad and provides many features available on the web dashboard. The app is trusted and loved by enterprises and small businesses worldwide, with over 200,000 websites already using it.
Software Features and Description
1. Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide.
2. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.
3. Customers are 3 times more likely to make a purchase when you reach out with a chat.
4. The iPhone & iPad app provides many of the great features available on the web dashboard.
5. Liked Zendesk Chat? here are 5 Business apps like Google Chat; ChatVault; ChatPay; ManyChat; Workplace Chat from Meta;
Download and install Zendesk Chat on your computer
Check for compatible PC Apps or Alternatives
Or follow the guide below to use on PC:
Select Windows version:
- Windows 7-10
- Windows 11
Download and install the Zendesk Chat app on your Windows 10,8,7 or Mac in 4 simple steps below:
- Download an Android emulator for PC and Mac:
Get either Bluestacks or the Nox App >> . We recommend Bluestacks because you can easily find solutions online if you run into problems while using it. Download Bluestacks Pc or Mac software Here >> .
- Install the emulator on your PC or Mac:
On your computer, goto the Downloads folder » click to install Bluestacks.exe or Nox.exe » Accept the License Agreements » Follow the on-screen prompts to complete installation.
- Using Zendesk Chat on PC [Windows 7/ 8/8.1/ 10/ 11]:
- Open the Emulator app you installed » goto its search bar and search "Zendesk Chat"
- The search will reveal the Zendesk Chat app icon. Open, then click "Install".
- Once Zendesk Chat is downloaded inside the emulator, locate/click the "All apps" icon to access a page containing all your installed applications including Zendesk Chat.
- Now enjoy Zendesk Chat on PC.
- Using Zendesk Chat on Mac OS:
Install Zendesk Chat on your Mac using the same steps for Windows OS above.
How to download and use Zendesk Chat App on Windows 11
To get Zendesk Chat on Windows 11, check if there's a native Zendesk Chat Windows app here » ». If none, follow the steps below:
- Download the Amazon-Appstore » (U.S only)
- Click on "Get" to begin installation. It also automatically installs Windows Subsystem for Android.
- After installation, Goto Windows Start Menu or Apps list » Open the Amazon Appstore » Login (with Amazon account)
- For non-U.S users, Download the OpenPC software »
- Upon installation, open OpenPC app » goto Playstore on PC » click Configure_Download. This will auto-download Google Play Store on your Windows 11.
- Installing Zendesk Chat:
- Login to your computer's PlayStore or Amazon AppStore.
- Search for "Zendesk Chat" » Click "Install" to install Zendesk Chat
- Zendesk Chat will now be available on your windows start-menu.
| Minimum requirements |
Recommended |
- 8GB RAM
- SSD Storage
- Processor: Intel Core i3, AMD Ryzen 3000
- Architecture: x64 or ARM64
|
|
Zendesk Chat On iTunes
| Download |
Developer |
Rating |
Score |
Current version |
Adult Ranking |
| Free On iTunes |
Zendesk |
738 |
4.54065 |
1.15.4 |
4+ |
Download on Android: Download Android
Zendesk Chat functions
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between the online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View.
✔ Pros:
- Simple and easy to set up live chat widget
- Push notifications work immediately and even when the app is fully quit
- Desktop dashboard works great
☹ Cons:
- No auto login/logout settings
- Push notifications for new chat requests are unreliable
- Login button is not recognized, making it impossible to log in
- New app update with "improved login logic" does not solve the issue
Top Pcmac Reviews
-
Nice starting point, but not a full featured mobile chat client
By klockw243 (Pcmac user)
I love the simplicity of Zopim’s live chat widget; it was incredibly easy to set-up and works beautifully. My suggestion with the app is to build some sort of auto login/logout settings. I’d like to be notified on my phone/ipad when a new chat starts, but I wish it would sign-out each night at a set time, and log me back in the next morning at a set time. Obviously iOS privacy settings can control the do-not-disturb times, but I’d rather have the app control this so my website shows that I’m unavailable.
I’m still testing the push notifications feature (others have complained that they don’t always work), but so far, I get push updates immediately, even when the app is fully quit! I just have to be logged-in (fully quitting the app doesn’t log you out by default).
Great app and great service! I look forward to more iOS updates down the road. In the mean time, I’ll be recommending this to everyone.
-
Very Disappointing
By candice_k (Pcmac user)
this app/Zopim is such a great tool. The desktop dashboard works great and we love it. But, we travel a lot so the app is critical to how we use the software. This app is terrible. I typically launch the app as I leave the office and it will work for a little while. Then at some point I'll realize "I haven't heard a notification in a while". Lo and behold it's because the app has logged me out... who knows when. It's constantly logging us out of the app without any way to know this has happened except to launch the app again. We've missed countless chats like this due to the triggers not firing while we are logged out. I've turned to obsessively checking the app on my phone to make sure I'm still logged in. Outrageous. Obviously this is a critical point to using the app, so I can't understand why the developers haven't fixed whatever it is that makes this happen.
-
Please fix this
By badbyzdmx (Pcmac user)
Everytime I login to the website dash port I see I have missed live chat requests. The iphone app however does not even ring, I am constantly getting push notifications of new visitors but when they try to initiate a chat I don't get a notification. Absolutely defeats the whole per pose of the app. I actually had one chat request come in but it beeps once and that's it. Make the notification LONGER like other third party SMS services that actually rings constantly or at least more than one or two rapid beeps and that's it.
Right now the only thing it's good for is seeing the active visitors on the site.
this app and company has great potential but unfortunately without a much needed update its not worth it. I am going to cancel my service and go with alivechat or another provider that offers better iOS support
-
This App is useless
By Vhnmmmhgbvcxfnk (Pcmac user)
First off as others have stated, visitor and chat notification are not reliable. Now the fact that I can't login because the login button is not recognized, unbelievable. What kind of amateur developers do you have that you can't push an update to allow users to at least be able to login. The devs and support team are aware of both issues and the answer I received more than 3 months ago was a new app update was coming sometime in 2015..
Update- The new update that just came in Feb 2015, with "improved login logic" does NOTHING. Exact same issue. Can't login. No response from the login button whatsoever.
UPDATE 6/7/15- So I bought the iPhone 6+ updated to the most current OS, and the app actually worked ....for about a week. This is such a crap app these people have no clue what they're doing. Scrap this app and start over. HORRIBLE!
zendesk chat 
PC Apps 
